Welcome to the Dual Language Stories support page.
\nFind answers to common questions \u2014 or reach out if you need help with your account, membership, or story access.<\/p>\n
<\/p>\n
I can\u2019t log in.<\/strong> How do I access my stories?<\/strong><\/p>\n If you\u2019re on the $5\/month plan:<\/em> If you\u2019re on the $10 or $15\/month plan:<\/em> Where can I update my profile or email?<\/strong> <\/p>\n How do I update my payment method?<\/strong> How do I cancel my membership?<\/strong> Which payment methods do you accept?<\/strong> <\/p>\n Where can I read the stories?<\/strong> Where is the audio?<\/strong> What\u2019s included in the Bonus Stories ($15 tier)?<\/strong> <\/p>\n What\u2019s the difference between the $5 \/ $10 \/ $15 plans?<\/strong><\/p>\n
\nTry resetting your password using the Forgot Password<\/em> link on the login page.
\nIf you still cannot access your account, contact us and we\u2019ll help you right away.<\/p>\n
\nLog in and go to Dashboard \u2192 Subscribed Stories<\/strong>.
\nYour two selected stories will appear there every 30 days.<\/p>\n
\nLog in and go to the Stories<\/strong> page in the main menu.
\nYou\u2019ll see the entire library unlocked based on your plan level.<\/p>\n
\nYou can update your information under Dashboard \u2192 Profile<\/strong>.<\/p>\n\ud83d\udfe6 Billing & Payments<\/h3>\n
\nGo to Dashboard \u2192 Billing & Payments<\/strong> and update your card details.<\/p>\n
\nYou may cancel anytime in Dashboard \u2192 Billing & Payments<\/strong>.
\nYour access continues until the end of the current billing cycle.<\/p>\n
\nWe accept credit\/debit cards, with Apple Pay and Google Pay coming soon.<\/p>\n\ud83d\udfe8 Story Access & Audio<\/h3>\n
\nAll stories are available directly in your Dashboard \u2192 Subscribed Stories<\/strong>, organized by series and city.<\/p>\n
\nAudio appears right beside each story on the reading page.
\nJust click the story \u2014 the audio player appears immediately.
\nNo downloads, no extra steps.<\/p>\n
\nBonus Stories are exclusive, high-quality releases available only to $15 members \u2014 giving you extra cities, deeper adventures, and more Spanish immersion every month.<\/p>\n\ud83d\udfea Membership Plans<\/h3>\n